In today's fast-paced, technology dependent world, highly efficient IT departments are essential for cost-effective functioning of any organization. LiveAction™ software from ActionPacked! Networks helps IT departments solve problems faster and complete projects on time and on budget by making networking environments and technologies highly accessible and easy for IT engineers to understand and master. By combining network awareness and visibility with intelligent configuration capabilities, IT can now deploy sophisticated services using existing staff and network resources.
VoIP, Telepresence and Unified Communications Challenges
Enterprises are modernizing their internal communications and collaboration infrastructures to create more efficient, productive and responsive workforces. This effort is spearheaded by the introduction of Unified Communications (UC) systems that bring together real-time communications, such as VoIP and video conferencing, with non-real time communications, such as email, voicemail and instant messaging. Integrating these technologies enables multimodal communications and “presence” to create a seamless communications experience across all mediums.
These UC solutions require the power, flexibility and efficiency of a converged IP network to bring all data and real-time communications services onto a single infrastructure. The demands of running real time VoIP and videoconferencing services on converged networks require the use of QoS to properly classify and prioritize delay sensitive traffic. Excessive network delay, jitter and packet loss will degrade VoIP and videoconferencing quality. Properly implementing QoS helps ensure the performance of time and packet loss sensitive traffic, particularly important during times of congestion and over slow WAN networks.
With today's restricted IT budgets and downsized staff you may be questioning whether you have access to the external or internal resources to manage your Unified Communications implementation.
IT Resource Consolidation / Converged Infrastructure
The trend of moving critical IT resources from branch offices to centralized headquarter data centers has served enterprises well in reducing capital and operational expenditures. This trend turns the converged WAN network into a business lifeline for branch offices that rely on services hosted at the HQ. As enterprises rely on richer data and communications such as telepresence and streaming video, these bandwidth hungry services compete with performance sensitive voice traffic and come with their own performance requirements.
Today's converged networks enable enterprise efficiencies, but the critical business services that run on them need highly reliable, high quality "always on" WAN connectivity. However, as the richness and complexity of these services increases, IT's ability to maintain service quality and network uptime with smaller staffs and the same toolset has not advanced at the same pace.
LiveAction Solution
LiveAction software from ActionPacked! Networks helps IT organizations manage Unified Communications and related VoIP and videoconferencing/telepresence services by leveraging your existing IT staff and network resources. LiveAction’s all-in-one QoS software provides the deep network awareness, visibility and intelligent configuration to raise your staff's expertise level to help them maintain performance over time. With LiveAction software you will have the flexibility to expand your company's communications needs and maintain it with a higher level of quality. LiveAction benefits include:
- Increase quality of experience and reduce trouble-ticket volumes – All-in-one QoS software supports proactive monitoring, troubleshooting and remediation that reduces reactionary “break-fix” behavior and excessive trouble-ticket volumes
- Reduce MTTR for real-time service issues by 30% to 50% – deep, real-time network awareness and intelligent QoS configuration raises the proficiency, accuracy and efficiency of engineers of all levels and reduces time to analyze and remediate VoIP and videoconferencing/telepresence problems
- Reduce expenditures on tool point solutions – a single tool for the whole QoS deployment cycle flattens the learning curve and decreases expenditures on individual , non-integrated point solutions
- Increased flexibility to support changing business priorities – quickly identify and implement the network changes needed to support new business objectives
